Refund Policy
Fair and transparent refund terms for our online Quran courses and services
Introduction
At QuranPakOnline, we are committed to providing the best online Quran classes and ensuring student satisfaction. This refund policy outlines the terms and conditions for refunds on our Quran courses, hifz classes, and other educational services.
Refund Eligibility
You may be eligible for a refund under the following circumstances:
Full refund available within 7 days of enrollment if not satisfied with our Quran courses
Refund available if persistent technical problems prevent access to online Quran classes
Prorated refund if we discontinue a specific course or service you've enrolled in
Refund Process
To request a refund, follow these simple steps:
Contact our support team via email or phone
Provide your enrollment details and reason for refund
Our team will review your request within 2-3 business days
Approved refunds will be processed within 5-7 business days
Non-Refundable Items
The following items are not eligible for refunds:
Courses completed beyond 7-day trial period
Payment processing and transaction fees
Issued completion certificates and credentials
Accounts terminated for policy violations
Refund Timeline
2-3 Business Days
Initial review of your refund request
5-7 Business Days
Refund processing and payment initiation
3-5 Business Days
Time for funds to appear in your account
Special Circumstances
Medical Emergencies
Special consideration for refunds due to medical emergencies with proper documentation
Course Transfers
Option to transfer to different courses instead of refund within 30 days
Partial Refunds
Prorated refunds available for unused portions of long-term courses
Contact Us for Refunds
If you need to request a refund or have questions about our refund policy, please contact us:
Contact Us